Refund Policy

1. Introduction

This Refund Policy applies to paid subscriptions for What To Get Me, a website and application provided by SKYDUNES LTD ("we," "our," or "us"). By purchasing a subscription, you agree to this policy in addition to our Terms of Service.

What To Get Me is operated by SKYDUNES LTD, a company registered in England and Wales. If you have questions about billing or refunds, please contact us through our Contact page.

2. Eligibility for Refunds

We consider refund requests for subscription payments on a case-by-case basis, in line with applicable law.

2.1 Statutory rights

If you are a consumer in the UK or EU, you may have a right to cancel and receive a refund within 14 days of your initial subscription purchase under applicable consumer law. If you started using the paid digital service during that period, we may make a proportionate deduction or limit the refund where the law allows.

2.2 Other requests

Outside any statutory cooling-off period, we may still grant a refund at our discretion, for example in cases involving duplicate charges, technical issues that materially prevent use of the paid service, or other exceptional circumstances.

3. How to Request a Refund

To request a refund, please contact us through our Contact page and include:

• The email address associated with your What To Get Me account
• The approximate date of the payment
• Any order, receipt, or transaction details you have
• A brief explanation of the refund request

We aim to respond to refund requests within 5 to 10 business days. We may ask for additional information to verify the purchase and review the request.

4. Processing Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase. The time it takes for the refund to appear depends on our payment providers and your bank or card issuer, and is typically within 5 to 10 business days after approval.

If a refund is granted, access to paid features, subscriptions, or included usage allowances such as recurring AI credits may be revoked or adjusted for the refunded period.

5. Exceptions

We may decline a refund in situations such as:

• Abuse of the refund process or repeated refund requests
• A chargeback or payment dispute has already been opened
• A refund would be prohibited by law or by our payment provider terms
• The payment falls outside any applicable eligibility period and does not qualify for a discretionary refund

We may limit discretionary refunds, including to prevent fraud or repeated misuse of paid features.

6. Subscription Cancellation vs. Refund

Cancelling your subscription stops future renewals from the end of your current billing period. Cancellation does not automatically create a refund for payments already made. If you want a refund for a past payment, you must submit a refund request under Section 3.

7. Changes to This Policy

We may update this Refund Policy from time to time. If we do, we will post the updated version on this page and update the "Last updated" date. For purchases made before a change takes effect, the policy in effect at the time of purchase will generally apply to that purchase unless the law requires otherwise.

8. Contact and Governing Law

For questions about this Refund Policy or to submit a refund request, please use our Contact page.

Company: SKYDUNES LTD

This Refund Policy is governed by the laws of England and Wales. Any disputes arising from this policy are subject to the courts of England and Wales, as described in our Terms of Service.